Terms of Service

1. Acceptance of these Terms

By using the Services you acknowledge that you have read and understood these Terms, agree to be bound by them, and agree to comply with all laws that apply to you. You may accept these Terms as an individual or on behalf of a company or other organisation. If you accept on behalf of an organisation, you confirm that you have authority to bind it, and "you" refers to that organisation.

We may revise these Terms from time to time. For material changes we will give reasonable advance notice by email or through the Services before they take effect, except where a shorter period is needed to meet a legal, security or operational requirement. Your continued use of the Services after a change takes effect means you accept the revised Terms.

2. Definitions

"AI Output"

the code, text, images, layouts and other content generated by the Services using artificial-intelligence models in response to your prompts.

"Credits"

the prepaid, non-refundable units you buy to use the Services. Credits are consumed as you generate sites with AI and as your preview environments use compute. The rate at which a given action consumes Credits is shown on our Pricing page and may change.

"Customer Data"

any content, prompts, code, text, images, files or other data that you input, upload or generate through the Services, including the websites you build.

"Hosting"

the paid subscription that keeps a site you build published on the internet, whether on a 0bricks subdomain or a connected custom domain.

"Services"

the 0bricks website, platform, AI website builder, preview environments, hosting, domain registration and connection features, support, and all related software and tools.

3. Your account

Minimum age

You must be at least 18 years old, or the age of majority where you live, to use the Services. If you are under 18 you may only use the Services with the consent and supervision of a parent or legal guardian.

Registration

To use the Services you create an account and provide accurate information, such as your email address. You agree to keep that information current and to allow us to use it to contact you about the Services. You are responsible for keeping your credentials confidential and for all activity under your account. Notices we send to the email on file satisfy any requirement to give you legal notice.

Organisation accounts

If you sign up with an email address belonging to your employer or another organisation, we may treat your account as managed by that organisation, and an administrator may access, manage, suspend or terminate it and its content.

4. Licence to use the Services

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your personal or internal business purposes, including to create, deploy, operate and make available the websites you build, and to let your visitors access those sites. This licence gives you no ownership in the Services themselves, and all rights we do not expressly grant are reserved. The licence ends immediately if you breach these Terms or your account is terminated.

5. Acceptable use and restrictions

0bricks is a private platform. The kinds of businesses and content that are prohibited, and how a site can lose access, are set out in our Acceptable Use Policy, which forms part of these Terms. In addition, you agree not to, and not to allow anyone else to:

• copy, resell, sublicense or exploit the Services except as these Terms allow;
• share your account or let anyone access it without authorisation;
• reverse engineer, decompile or attempt to derive the source code, models or prompts behind the Services;
• bypass or disable any security, usage or access controls;
• use bots, scrapers or other automated means to access the Services without our written permission;
• upload or transmit malware, or overload, disrupt or interfere with the Services;
• use the Services to build sites that break the law, infringe others' rights, deceive visitors, or violate the Acceptable Use Policy;
• use the Services, AI Output or your prompts to train or develop a competing AI model; or
• use our name, logo or brand in a way that implies endorsement or affiliation without our permission.

6. Credits, hosting and payments

Pricing and currency

Prices for Credits and Hosting are shown on our Pricing page and are stated and charged in Malawi Kwacha (MWK). The price we show includes any taxes, duties or charges you must pay, and we tell you what a purchase includes before you confirm it. Payments are processed through our payment partner; by paying, you also agree to that provider's terms. We use reasonable efforts to meter usage accurately; our billing records are authoritative and, absent obvious error, final.

Receipts

We provide a receipt or order record for every purchase you make, showing what you paid for. You can view your orders in your account and ask us to re-send a receipt at any time.

Credits are prepaid

Credits are prepaid. Credits are consumed by each AI action and by preview compute based on the resources used, regardless of the outcome — including where AI Output contains errors, is incomplete, or must be regenerated. How Credits roll over or expire is described on the Pricing page. Subject to the cancellation right below and to any right you have under Malawi consumer law, Credits are non-refundable and not redeemable for cash once they have been used.

Cancelling a purchase

Because you buy online, you may cancel a purchase of Credits or Hosting within seven (7) working days of the purchase and ask for your money back, except to the extent that, at your request, we have already begun providing the service — for example where you have already used some of the Credits, where a preview environment has already run, or where a domain has already been registered. Where you cancel in time, we refund what you paid, with a reasonable adjustment for any part of the service already provided to you. This does not limit your other rights under Malawi consumer law.

Hosting subscriptions

Hosting is billed per site on a recurring basis and keeps your site published. If a Hosting subscription lapses, we may suspend the site: a suspended site is not immediately deleted, and renewing reactivates it. We may delete the site and its associated resources after a reasonable period following non-payment. Except where the law requires otherwise, Hosting fees already paid are non-refundable.

Taxes

The prices we display already include any taxes, duties or government charges you are liable to pay on your purchase, other than taxes on our own income. If a new or changed tax applies to a future purchase, it will be reflected in the price shown to you before you confirm that purchase.

7. AI output

The Services use artificial-intelligence models to generate AI Output. AI Output may contain errors, inaccuracies or content that is similar to output generated for other users, and it should not be relied on without your own review and testing. You are solely responsible for reviewing and validating any AI Output before you publish or rely on it, and you must not rely on it for critical or high-risk purposes (including medical, legal, financial or safety-related uses) without appropriate safeguards. We do not guarantee that AI Output will be unique, accurate, free of third-party rights, or fit for any particular purpose.

8. Your content and data

As between you and us, you own your Customer Data, including the websites you build and, subject to any third-party rights in the underlying models, the AI Output generated for you. You are responsible for your Customer Data and for having all rights and permissions needed for the data you process through the Services.

You grant us a worldwide, royalty-free licence to host, store, copy, process and display your Customer Data as needed to operate, secure, maintain and improve the Services and to provide support. We may create anonymised or aggregated data that does not identify you and use it for any lawful purpose. You should not upload sensitive data (such as health records, government identifiers, or payment-card numbers) into the Services; if you do, you do so at your own risk.

9. 0bricks subdomains and usernames

When you publish a site without a custom domain, it is served on a subdomain of 0bricks.com (for example, your-site.0bricks.com). We own the 0bricks.com domain and all of its subdomains. We may reclaim, reassign, redirect, suspend or terminate any subdomain or username at any time — for example to address abuse, impersonation or violations of our policies, to recycle inactive or common names, or for technical reasons.

We will generally give reasonable advance notice before reclaiming an active subdomain so you can move to a custom domain, but we may act immediately where necessary to address abuse, legal requirements or security threats. You have no ownership in any particular subdomain or username, and reclaiming one does not entitle you to a refund. For mission-critical sites, use a custom domain.

10. Custom domains and registration

You can register a new domain through 0bricks or connect a domain you already own. We are not a domain registrar: we resell domain registration through a third-party registrar partner. When you register or manage a domain through us, you also agree to the registrar's terms and to the policies of ICANN and the relevant registry, and your registration data is shared with those parties as required to provide and maintain the domain.

Registering a domain is subject to availability and to the registrar completing the registration; fees for domains are non-refundable once the registration is placed. You are responsible for renewing your domain on time — if a domain expires it may be suspended, deleted or released by the registry, and we are not responsible for loss of a domain due to non-renewal. Connecting or disconnecting a domain to a site does not change who owns the domain.

11. Third-party providers

We provide the Services using our own technology together with third-party providers, including cloud infrastructure and hosting providers, third-party artificial-intelligence providers, our payment partner and our domain registrar partner. To generate AI Output, your prompts and related data are transmitted to artificial-intelligence models, which may be operated by us or by third parties. We do not control how these providers operate, and your use of features that rely on them is also subject to their terms. Because we depend on these providers, we cannot guarantee uninterrupted or error-free operation, and we are not responsible for issues caused by them or by events beyond our reasonable control.

12. Availability and beta features

We aim to keep the Services available but do not guarantee that they will be uninterrupted, secure or error-free, and we may modify, suspend or discontinue any part of the Services on reasonable notice where practicable. Features labelled beta, preview or experimental may change or be withdrawn at any time, are provided "as is", and are excluded from any service or support commitments. Your use of beta features is voluntary and at your own risk.

13. Suspension and termination

You may stop using the Services and close your account at any time through your account settings. We may suspend or terminate your access immediately if we reasonably believe you have breached these Terms or the Acceptable Use Policy, engaged in fraudulent, abusive or unlawful activity, or where we must do so to comply with the law or address a security risk. We may also terminate for convenience on reasonable notice.

On termination, your right to use the Services ends and we may deactivate your sites and delete your Customer Data after a reasonable period, subject to any legal retention obligations. You remain responsible for all fees incurred up to termination. If we terminate for your breach or for fraud or abuse, any remaining Credits are forfeited, except where the law requires otherwise.

14. Disclaimer of warranties

To the fullest extent permitted by law, the Services and all AI Output are provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted, secure or error-free, or that AI Output will be accurate, reliable or suitable for your intended use.

This section does not exclude or reduce any right you have under Malawi law that cannot be excluded. In particular, if you are a consumer, the Consumer Protection Act (Cap. 48:10) entitles you to services that meet the standard you can legitimately expect and any applicable minimum standards, and any term that tries to exclude or limit that entitlement has no effect. The disclaimers above apply only so far as the law allows.

15. Limitation of liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost data, business interruption or loss of goodwill, arising out of or relating to the Services or these Terms, even if we were advised of the possibility. In particular, we are not liable for issues caused by third-party providers, for errors in AI Output, for anything done by you or anyone using your account, or for loss of a domain due to non-renewal.

Our total liability for all claims arising out of or relating to the Services or these Terms will not exceed the amount you paid us in the twelve (12) months before the event giving rise to the claim.

Nothing in these Terms excludes or limits our liability where it cannot lawfully be excluded or limited. Under the Consumer Protection Act (Cap. 48:10), a term that tries to exempt, exclude, reduce or limit our responsibility for a defect, deficiency or inadequacy in the Services, that shifts the burden of proof onto you, or that is otherwise unfair or unconscionable, has no effect. The limits in this section apply only to the extent permitted by law, and this section does not affect your right to compensation for loss or damage caused by us that the law requires us to pay.

16. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses or expenses (including reasonable legal fees) arising out of your misuse of the Services, your breach of these Terms or the Acceptable Use Policy, your violation of any law or of a third-party provider's terms, or any Customer Data or website you create, including claims that it infringes or misappropriates a third party's rights.

17. Intellectual-property complaints

We respect intellectual-property rights. If you believe content published through the Services infringes your copyright or other rights, or is otherwise unlawful, please contact us at support@0bricks.com with enough detail to identify the content and your rights in it. We will review valid reports and may remove content or suspend accounts where appropriate.

18. Your consumer rights

If you use the Services as a consumer, you have rights under the Consumer Protection Act (Cap. 48:10) that these Terms do not replace or reduce, including the right to:

• clear, sufficient and timely information about the Services, their price, and any risks, so you can make an informed choice;
• fair and non-discriminatory treatment;
• services that meet the standard you can legitimately expect, and repair, re-performance, replacement or a refund where they do not; and
• full and prompt compensation for loss or damage caused to you that the law entitles you to.

Where any part of these Terms is unclear or ambiguous, it is read in your favour. A term that is unfair, unconscionable, oppressive or unreasonable, that waives your statutory rights, or that lets us cancel the contract or shift the burden of proof onto you unfairly, has no effect to that extent. The rest of these Terms continues to apply.

19. Governing law and disputes

These Terms, and any dispute arising out of or relating to them or the Services, are governed by the laws of the Republic of Malawi, without regard to its conflict-of-laws rules.

If a dispute arises, we encourage you to contact us first so we can try to resolve it. You may also resolve a dispute through mediation, negotiation, arbitration or the courts, and, if you are a consumer, you may raise a matter with the Consumer Protection Council or bring a claim in the subordinate courts, which have jurisdiction over consumer claims. Nothing in these Terms requires you to give up access to those channels, waive any statutory right, or give up the ability to take part in a collective or representative consumer action allowed by law.

20. Changes to these Terms

We may update these Terms as our Services and legal requirements change. When we do, we will update the "Last updated" date above and, for material changes, give reasonable notice through the Services or by email. Your continued use of the Services after the changes take effect means you accept the revised Terms.

21. General

These Terms, together with our Acceptable Use Policy and Privacy Policy, are the entire agreement between you and us regarding the Services. If any provision is found invalid or unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a reorganisation or transfer of our business. The provisions relating to intellectual property, disclaimers, limitation of liability, indemnification and governing law survive termination.

22. Contact

If you have questions about these Terms or the Services, contact us at support@0bricks.com.